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MasterCard Gift Card - Frequently Asked
Questions and Fee Information

Question
Answer
How do I use my gift card?

First, sign the signature panel on the back of the card. Then register your gift card at www.myprepaidbalance.com Registering your card will provide the additional security required to allow you to use your card for phone and internet purchases as well as requesting a replacement should your card become lost/stolen. We also suggest that you write down the gift card number and the customer service number from the back of the card on a separate piece of paper in case the card is lost/stolen. Instruct the merchant to run the transaction as a "credit" transaction.

Where and when can I use my gift card? You can use your MasterCard gift card anywhere MasterCard is accepted. You can use your gift card right away, and we encourage you to use your gift card soon due to the monthly fee after 7 months.
Can I access cash from my gift card? No, you can not access cash at any time. You can call customer service to have a check issued to you free of charge.
How do I activate my gift card? Activation is not required. Card can be used immediately.
Does my gift card expire? Yes, your gift card will expire when the remaining value is $0 or you have exceeded the date on the front of your card.
Can value be added onto my gift card after it is purchased? No, the gift card is disposable. It can not be reloaded or renewed. When the value has been used, you must destroy the card.
Is there a limit on the amount I can “load” on my gift card? Yes, the minimum load is $10.00 and the maximum is $1,000
How do I report my card lost/stolen? If your card has been lost or stolen, contact customer service by calling 1-877-283-1860. You will be able to speak to a live agent and obtain a replacement card. There will be a $5.00 fee assessed to your card balance to replace your card.
What are the fees? Purchase - $2.50
Maintenance - $2.95 a month on the seventh month after activation
Replacement - $5.00
Check issued to you – Free
Balance information – free – call 1-877-283-1860 or go to www.myprepaidbalance.com
Is my gift card federally insured? No, your card is not federally insured by the National Credit Union Administration (NCUA).

"The card is issued by MetaBank pursuant to license by MasterCard International Incorporated."


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